EMPLOYMENT OPPORTUNITY
ANNOUNCEMENT NO.: PD08-27 (Revised 7/1/08)
APPLY:	HOC, Attn: Human Resources Office 10400 Detrick Avenue Kensington, Maryland 20895
PHONE:	Email: hr@hocmc.org; Fax (301) 949-1248 (240) 773-9006 HUMAN RESOURCES OFFICE (240) 773-9007 JOB HOTLINE
POSITION TITLE:	Customer Service Manager Silver Spring, MD
DESCRIPTION & MINIMUM QUALIFICATIONS: This position is responsible for the supervision and direction of staff, including counseling, accounting and case manager functions. Establish and maintain work standards and coordinate work assignments. Make Housing Choice Voucher and Public Housing eligibility decisions and are responsible for the management of the client certification functions in the Silver Spring Customer Service Center Office. Will plan and manage the daily organizational structure of the work unit in a productive and efficient manner. Responsible for coordinating all programs and services provided by a work team by providing excellent quality control and efficiency. Will provide technical advice, support, and serve as back-up to the Center Director. Will make certain that operations are in HUD program compliance and for on-site quality control of a work team. Requires a Bachelor’s degree in Social Sciences, Business Admin. or related field and a min. of four years of progressive experience in subsidized housing and two years of supervisory experience, including working with union personnel. Extensive knowledge of affordable housing products and related services. Must have knowledge of Federal, State & local laws & regulations pertaining to public housing, ability to communicate well and to speak effectively in public. Good computer skills needed. Excellent interpersonal skills and the ability to interact with people of varied backgrounds. An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply. HOC conducts criminal background checks, employment reference checks and, where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.
ELIGIBLE APPLICANTS:	Unlimited
STARTING SALARY: FINANCIAL DISCLOSURE: DRIVER’S LICENSE:	$47.602 (minimum) Confidential Required Required
POSITION NUMBER:	HR16, Grade 22
POSTING DATE:	May 28, 2008
CLOSING DATE:	Open Until Filled
*PLEASE NOTE: HOC Career and Term employees must submit employment applications within 10 business days of Posting Date in order to receive first consideration.