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For Our Customers

HOC residents and those that receive rental assistance from HOC may occasionally have questions regarding HOC policies, procedures and services. We hope to provide this information for you on these pages. In addition, we encourage you to send any questions or suggestions to us about how we may improve.
If you need to visit HOC headquarters in Kensington, please note that walk-in hours are from 8:30 a.m. to 5 p.m. Mondays - Fridays.
Walk-in hours for HOC's Gaithersburg Customer Service Center (101 Lakeforest Blvd., Gaithersburg) are: Mondays - Fridays: 8 a.m. to 5 p.m.; Phone: (240) 627-9792
Walk-in hours for HOC's Silver Spring Customer Service Center (8241 Georgia Ave., Silver Spring) are: Mondays - Fridays, 8 a.m. - 5 p.m; Phone: (240) 627-9793

The Housing Opportunities Commission (HOC) administers a variety of housing programs in its quest to provide subsidized housing to low and moderate income individuals and families. The two largest are Public Housing and the Housing Choice Voucher program (previously known as “Section 8”).
As you read about our programs and services, you will see that HOC is indeed a multi-dimensional agency and is always looking for creative ways to meet housing needs in Montgomery County.