Job Description:

This position is responsible for administrative support to staff working with the Housing Choice Voucher (HCV) and Project Based (PBV) Programs. Will provide excellent customer service to internal and external customers. Schedule and monitor client/applicant appointments, generate mass mailings, scan client/applicant correspondence into AO DOCS. Assign and disseminate incoming correspondence. Other duties include performing data entry and general clerical tasks, distribution of mail. Schedule Informal Reviews and Informal Hearings requested through the CRM portal. Coordinate and schedule HCV Orientations and assist with the PBV referral process. Process weekly/monthly reports, track appointments and other project tasks. Will work in various databases including Excel, PowerPoint and Word. Other duties as assigned. This is a term position for 18 months.

Preferred Skills:

• Requires a High School Diploma or Equivalent.
• Minimum of three years administrative/clerical experience.
• Minimum of two years of college with proficiency in MS Office Suite and internet.
• Good interpersonal, customer service and organizational skills.
• Must have excellent oral and written communication skills.
• Must be able to prioritize assignments to meet deadlines and be dependable.
• Must have the ability to maintain excellent customer service techniques and attitude is required.
• Must have basic computer skills including proficiency with MS Office Suite.