PC Technician
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Job Code: | PD22-43 |
Posted On: | Friday, 24th June 2022 |
Department: | Information Technology |
Location: |
Main Office Kensington, Md 10400 Detrick Avenue |
Job Type: |
Full Time |
Education: | Other Diploma/Certificate |
Pay Rate: | Grade 18, Minimum $48,345 |
Job Description: |
This is a technical position responsible for the implementation, troubleshooting, and maintenance of a variety of information technologies. These include hardware, such as desktop and laptop computers and other peripherals, as well as software, such as operating systems, productivity software, and SaaS platforms such as Google Workspace. This position is responsible for monitoring the helpdesk phones and trouble ticket queue as well as assisting end-users with issues they encounter and tracking resolution through the Help Desk. This position is also responsible for providing desk-side support, which may require off-site travel. This individual will assist with IT projects in a collaborative team environment, and all work must be carried out with a focus on customer service, clear communication, and a friendly and helpful attitude when interacting with staff, peers, vendors, and other customer. This position may also require after hours support for IT projects and other duties as assigned. |
Preferred Skills: |
Minimum Qualifications:
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