Will be responsible for improving the methods of providing services to clients, recommend changes and implement guidelines and procedures to address changes in regulations, technology and workforce. The work involves the management and direction of professional union employees in a wide range of processes and methods. Will be responsible for managing and addressing the needs of staff and clients at the service center. Has a direct impact on the quality of the services provided to clients, landlords, staff and community. Will oversee Center personnel with recommendations for training, career advancement, and staff performance. 

 

Manage and improve the delivery of customer service throughout the Center. Review and evaluate the effectiveness of the Center by making recommendations for new policies and procedures. Manage quality assurance functions in the Customer Service Center. Provide compliance oversight, implement changes and delegate assignments. Monitor, under the guidance of the Director, the implementation of HOC policies and procedures for placement and recertification of families. Coordinate and supervise the work of staff. Provide monthly statistical data on Center activity, including financial activity. Represent the Center both verbally and in writing through presentations to community groups and agencies. Report directly to the Customer Service Center Director. Supervise, encourage and motivate staff. 

 

 

An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply. 

 

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.