Determine eligibility and continued participation for HOC Housing Choice Voucher applicants and families. Duties include interviewing clients, certifying, recertifying annuals and interims, processing rent increases requests, negotiating rent amounts with landlords. Completing data entry, advising participants and landlords of program rules and regulations. Provide customer service to internal and external customers. Market the Housing Choice Voucher Program. Monitor clients for program compliance. Submit referrals as needed. Incumbent must have transportation as this position may work from various office locations.
Job Type: Full Time
Job Location: Silver Spring Customer Service Center
Job Code: PD23-26
Posted On: 20240205
Closing On: 20240505
Department: Housing Resources
Education: 4 Year Degree
Pay Rate: Grade 17; Salary Range: $49,447 - $79,755 | Salary determined by departmental budget- Offer commensurate with experience
Preferred Skills: Minimum Qualifications:
Requires a Bachelor’s degree in Sociology, Business Administration, Public Administration, Government
or related field.
Strong communication skills and good customer service are required.
Knowledge of, or the ability to acquire knowledge of, subsidized housing program guidelines and federal,
state and local landlord‐tenant laws is necessary.
Must obtain program certification within six (6) months of hire.
Experience in the Housing Choice Voucher, or other subsidized program is a plus.
Must have great verbal and written communication skills.
Must be proficient with Microsoft Office, knowledge of Google AODocs is a plus.
An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply.
HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.