Bonnie Hodge began her career with the Housing Opportunities Commission in February 1998. She has more than 25 years of experience in affordable housing. When HOC launched the Office of the Ombudsman and Customer Affairs in 2021, Ms. Hodge’s past experiences as the Commission’s Assistant Director of Housing Resources, Customer Service Center Director and Customer Service Center Manager uniquely equipped her to take on this new role.
The Office of the Ombudsman is committed to actively engaging with our stakeholders to resolve multilayered customer issues and ensure customer service accountability. Ms. Hodge specializes in collaborating with internal and external sources to connect customers with the appropriate resources in support of HOC’s mission.
Ms. Hodge holds a Bachelor of Arts degree in Political Science and Public Administration from the University of Maryland, Baltimore County. She is certified in Housing Choice Voucher Proficiency, Housing Quality Standards, Public Housing Occupancy, C3P Tax Credit, Section Eight Housing Manager, Family Self Sufficiency and as a Hearing Officer.